People & Pay Survey Results (including 10 year comparative data)

Based on an analysis of over 70 drycleaning businesses employing more than three thousand staff, this report describes five defined positions: customer service representative, pressers, alteration staff, cleaner/spotter and operations manager. Trends, percentile and quartile statistics evaluated by category, between categories, by size of firm and by geography are reviewed, summarized and analyzed.

For a free copy of the Survey Summary Expanded Edition click here to send an email to us and put "Free People & Pay Survey Results" in the Subject Heading. For a copy to be mailed to you, send $10 to Methods For Management, 3425 Vernhardson St., Gig Harbor, WA 98332 along with your name and address.

To order the entire 36 page document with 15 tables and charts click here to complete an order form. Email or fax your order for "The Complete People & Pay Survey".

Drycleaners' Web Site Survey Results (First ever of its kind)

"Thank you for the survey results. They were both interesting and very informative.
Kind personal regards."

Gary Hartigan, Australia

An industry-specific benefit.

How are drycleaners advertising on the web? The first ever comprehensive industry survey has been conducted by Methods For Management to assist industry members in answering this question. Methods for Management is providing a summary of these results to all industry members as an industry service. Detailed results and a complete analysis of this web site content survey are provided to all MFM non-competitive Management Bureau members and clients.

The survey was designed from the customers’ perspectives and addresses the following questions:

1. If you were new to an area, what would you want to see?

2. If you are a current customer, what do you want to find?

3. If you were considering switching cleaners, what are you interested in?

For a free copy of the survey summary results, Expanded Edition click here to send an email to us and put "Free Web Site Survey Results" in the Subject Heading. For a copy to be mailed to you, send $10 to Methods For Management, 3425 Vernhardson St., Gig Harbor, WA 98332 along with your name and address.

. . . for more details read on.

Competition is tough in this mature industry. A large number of cleaners are competing for a shrinking retail garment market. The customers are diverse in their interests and needs. Effective marketing to this base is becoming more and more difficult.

One newly emerging and cost effective vehicle available to cleaners to communicate with your prospective and current customers is the Internet. One tool, within this medium is a personal web site. Effectively utilizing this tool is the challenge.

This dry cleaners' web site content survey was sponsored by Methods for Management, an independent management consulting firm assisting members of this industry. The survey measured the type of information cleaners are presenting to prospects and customers, comparing these results to customer requests, and identifying areas for improvement using this medium. Reviewing these results may give progressive and creative owners ideas from which to build their customer base and improve the satisfaction of their existing customers.

If you are interested in receiving a Free Drycleaners’ Web Site Survey Summary, the Expanded Edition, click here to send an email to us and put "Free Survey Results" in the Subject Heading. For a copy to be mailed to you, send $10 to Methods For Management, 3425 Vernhardson St., Gig Harbor, WA 98332 along with your name and address.