On Site Management Training
For owners and managers, our team of trained management consultants provides owners, managers, first line supervisors and team leaders development opportunities.
Areas of development include:
• Improvement in ability to manage people and projects,
• Set and meet performance objectives,
• Work effectively in cross functional and team situations,
• Make day to day decisions,
• Establish priorities, and
• Improve skill-based content areas.
Focus Groups -- Find out how your most profitable customers
• Define quality, service, and convenience
• What kind of packaging they really want
• What they expect and want from a drycleaner
• What would enhance their experience and make them more loyal
Secret Shopping of stores (both yours and your competitors)
• Are customers being greeted and served as you would like?
• How does the store/CSR appear to the customer?
• What is the customer’s impression of the visit/service/quality/convenience?
• How could the customer experience be enhanced?
Customer Service training focusing on:
• Enhancing the customer experience
• Increasing sales and profit from existing customers and prospects
• Upgrading the CSR expertise
Go Back To: < Areas of Practice
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